• Product Support Analyst

    • Jornada completa
    • Madrid

    A Global SW Company is looking for a proactive and experienced Product Support Engineer, to be part of the company at European Team.

    As one of the first dedicated Support Engineer in the European team.
    you’ll become a wizard with our own  product and cloud set up to help respond to customer queries
    and support issues.

    You’re a curious big picture observer who can analyze and see how the business and
    IT pieces fit together.

    You’ll be joining a growing European team based across the U.K., Spain, Netherlands, France and Germany
    and be a part of a wider global support team.

    Key responsibilities:

    • Handling customer questions and requests for our English and German speaking clients
    • Understanding the functional aspects of our software and how it supports our customers business processes
    • Participate in monthly calls with customers to discuss and follow up on ongoing questions, enhancement requests and business needs
    • Delivering internal product training to new staff


    Your background:
    You’re a Support Analyst with one or more of the following skills

    • 2+ years in a support environment for browser or client-server applications
    • Exposure to complex enterprise software application support
    • Business fluent in English and German
    • Able to write SQL queries (Oracle)
    • Able to read and make code adjustments in C#, or a desire to learn
    • Experience working with a software development teams (familiarity with bugs, features, release cycles, deployment, branching, etc.).

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