A Global SW Company is looking for a proactive and experienced Product Support Engineer, to be part of the company at European Team.
As one of the first dedicated Support Engineer in the European team.
you’ll become a wizard with our own product and cloud set up to help respond to customer queries
and support issues.
You’re a curious big picture observer who can analyze and see how the business and
IT pieces fit together.
You’ll be joining a growing European team based across the U.K., Spain, Netherlands, France and Germany
and be a part of a wider global support team.
- Handling customer questions and requests for our English and German speaking clients
- Understanding the functional aspects of our software and how it supports our customers business processes
- Participate in monthly calls with customers to discuss and follow up on ongoing questions, enhancement requests and business needs
- Delivering internal product training to new staff